trentbarton Gears Up For Greater Communications Efficiency With Invictus
Derbyshire-based Invictus Communications have completed an extensive telephony upgrade for innovative bus company trentbarton to support the company’s commitment to improve communications and customer service.
Jonny McPhee, left, and Jeff Counsel
Invictus, which is based in Melbourne and specialises in telecommunications, IT and energy provision, has installed a new internet-based telephony platform across trentbarton and its wider parent Wellglade Group’s twelve sites spanning its network from South Yorkshire to Loughborough as well as at the main customer service call centre in Heanor, Derbyshire.
The system, which replaces the outdated analogue network, is designed to be a flexible, reliable and capable solution by enabling colleagues to better communicate - including through mobile apps; make calls free of charge and ensure that no external call is missed.
trentbarton group projects director, Mark Greasley, explained: “Our various sites were all operating on individual phone systems which were restrictive and difficult to maintain.
“We therefore needed to upgrade to a robust, flexible and reliable telephony system which is vital to support our 24/7 operations and to uphold our reputation with customers as ‘the really good bus company’.
“As well as reducing costs, the system now enables our colleagues to communicate with each other and with our customers more efficiently and will future proof further developments in our multi-media customer service provision.”
Managing director Jeff Counsell continued: “We had been considering upgrading the telephony system for sometime and, following a full survey of our requirements, Invictus Communications presented a compelling business case for this upgrade.
“As fellow members of Marketing Derby and East Midlands Chamber they are experts in their field and with shared values of ‘buy, sell and support local’ so they were the perfect fit for this project.”
Invictus Communications managing director Jonny McPhee added: “We are delighted to welcome trentbarton to our growing customer base across the East Midlands’ business community.
“Many businesses are not aware that analogue phone systems will become obsolete in 2025. It is therefore vital to plan ahead and ensure that their telecommunications are fit for purpose in the digital age and provide the flexible, reliable and cost-effective resource that will add value to their operations.”
To find out more about trentbarton, please visit https://www.trentbarton.co.uk/ and for more information about Invictus Communications, visit https://www.invictuscomms.com/
More News From Amber Valley Info
| Mobile speed camera locations in Derbyshire during October 2024 Derbyshire Casualty Reduction Enforcement Support Team (C.R.E.S.T) will be carrying out mobile safety camera enforcem read more | |
| Murder inquiry launched after man found dead in Heanor A man has been charged as part of a murder inquiry, following a death in Heanor earlier this week. read more | |
| New Event Added at Crich Tramway Village Crich Tramway Village has added a new event to finish their 2024 season off in style. read more | |
| Have You Had Your Say About The Future Of Library Service? Residents who want to have their say on proposals which would change some aspects of the countys library service are being read more | |
| Peter and the Wolf Family Performances Launches Sinfonia Viva's Derby Season Derby-based Sinfonia Viva, the East Midlands' only professional orchestra, will officially launch the 20 read more | |
The Amber Valley Info Noticeboard
| Cold Callers claiming to be working on behalf of Derbyshire County Council Policehave seen and increase in reports of 'cold callers' where people are claiming to be working on behal read more | |
| Subscriptions For Amber Valley Borough Councils 2024 Garden Waste Service Are Now Open The garden waste collection service is available to all residents in Amber Valley except for r read more | |
| Mobile networks are being improved in Ripley Mobile networks are being improved in Ripley boosting the speed, performance and coverage of mobile services in the area. read more | |
| Trent Barton Buses - Extension Of The £2 Single Fare Cap Trent Barton Buses have confirmed their participation in the extension of the £2 single fare cap until the end o read more | |
| Crich Tramway Village Looking For An Engineering Manager The successful candidate for this post will have excellent management skills gained whilst working in a practical workshop e read more | |
