Healthwatch Derbyshire Launches Telephone Helpline
Patient health and social watchdog care Healthwatch Derbyshire has launched a telephone helpline as part of the wider efforts to ensure Derbyshire residents get the latest Covid-19 information.
NHS organisations and local authorities across the city and county have launched an online hub with the latest updates, advice, information and direct signposting to other useful websites at https://joinedupcarederbyshire.co.uk/public-info-covid-19
However, it is widely recognised that not everyone has easy access to the internet and Healthwatch Derbyshire has therefore set up the telephone hotline manned by its team who are currently working from home.
CEO Helen Henderson-Spoors explained: “There is a wealth of information available online, but this is not always easy to access for some people.
“We have spoken to older people, people that have learning disabilities and people with little/no broadband – all of which have found a telephone helpline useful.
“It is really important to have a telephone helpline from a trusted source to ensure that everyone has access to the information, advice and support they need to stay safe, keep informed and be able to access services during the lockdown.
“We have already had calls from people across the city and county wanting advice and information about a range of health and care issues from people concerned about relatives in care homes to the availability of urgent dental care.
“As well as signposting people to the organisation who can directly help, the team have also been in touch with relevant authorities themselves on the caller’s behalf where necessary to ensure they get the help, advice and information that they need.
“Operating this service is an extension of our usual role to ensure that the voice of patients, service users and the public are heard by health and social care providers and commissioners.
“Our team has wide experience of engaging directly with the public and have wide-ranging knowledge of local services so are well-placed to help ensure that all Derbyshire residents have access to the information, support and advice they need”
The helpline is available Monday to Friday 10am to 3.30pm on 01773 880786.
More News From Amber Valley Info
| Lord Burlington opens iconic Heage Windmill On Saturday around 120 guests welcomed Lord Burlington to Heage Windmill for the Official Opening of the mill following extensive repairs read more | |
| Crich Tramway Village Back on Track Crich Tramway Village, home to the National Tramway Museum, has been fully operational since Easter Saturday and has welcomed many families, keen read more | |
| Police release image following reports of man trying door handles Police have released a CCTV image of a man they would like to speak to following reports of someone trying door han read more | |
| Belper Mill's early spring sale with discounts up to 80% One of Belper's favourite factory sales is back so people can treat themselves to some early spring bargains. read more | |
| Nigel Clough opens new grassroots sports and community venue in Amber Valley Mansfield Town FC boss Nigel Clough has today officially opened a revitalised sports and community facil read more | |
The Amber Valley Info Noticeboard
| Cold Callers claiming to be working on behalf of Derbyshire County Council Policehave seen and increase in reports of 'cold callers' where people are claiming to be working on behal read more | |
| Subscriptions For Amber Valley Borough Councils 2024 Garden Waste Service Are Now Open The garden waste collection service is available to all residents in Amber Valley except for r read more | |
| Mobile networks are being improved in Ripley Mobile networks are being improved in Ripley boosting the speed, performance and coverage of mobile services in the area. read more | |
| Trent Barton Buses - Extension Of The £2 Single Fare Cap Trent Barton Buses have confirmed their participation in the extension of the £2 single fare cap until the end o read more | |
| Crich Tramway Village Looking For An Engineering Manager The successful candidate for this post will have excellent management skills gained whilst working in a practical workshop e read more | |
