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Letters To Loved Ones scheme keeps Ripley patients and relatives in touch during pandemic

Published on Thursday 30 April 2020

Families can now share letters and photos via email to their loved ones in Ripley Community Hospital and St Oswald’s Hospital, Ashbourne, to help keep in touch during the pandemic. The new email service is in response to the coronavirus restrictions which means visitors are not permitted on wards to help protect vulnerable patients and those caring for them from the virus.


The idea to create a #LettersToLovedOnes service came from Deborah Hall, head of patient experience and involvement at Derbyshire Community Health Services NHS Foundation Trust, which runs Ripley Community Hospital and St Oswald’s Hospital, Ashbourne.

Deborah said: “There is a risk to the wellbeing of patients on our wards and their families because restrictions on inpatient visiting make communication and contact more difficult, just at a time when they may need it more than ever.

“The email service enables patients to receive letters and photographs more easily. It has taken a bit of organising to make sure it is safe and secure. All emails come to a central point so we can ensure messages are properly directed and so ward staff are not directly managing the email service on top of their vital clinical care.”

Relatives and friends of inpatients at Ripley Community Hospital and St Oswald’s Hospital, Ashbourne, can email:  DCHST.letterstolovedones@nhs.net attaching letter(s) and photograph(s). Please also provide your patient’s date of birth and full name and tell us which ward they are on.




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