Amber Valley Info

Derbyshire Trading Standards Service and Citizens Advice Consumer Services have received complaints from members of the public about mattresses being sold from the back of a van.



Warning From Derbyshire Trading Standards

by Amber Valley Info on Wednesday 21 November 2018

Derbyshire Trading Standards Service and Citizens Advice Consumer Services have received complaints from members of the public about mattresses being sold from the back of a van.

Reports state the driver is saying the mattress is a failed delivery and now needs to be sold at a ‘knock-down’ price before he can return to base. 

It is alleged that the invoice that comes with the mattress is in the name of a company which no longer exists. It is also alleged that he may be inflating the true cost of the mattress to make it sound more of a bargain.

Mattresses sold in the UK must comply with safety regulations such that they are flame-resistant and must have a blue safety label attached. With no way of tracing the seller, there is no way of checking whether the mattress is safe, and it has been known for false safety labels to be stitched in to look authentic.

When selling goods at the door, the trader must, by law, also provide customers with written confirmation that they have a 14-day cancellation period in which they are entitled to change their mind about the purchase, and how to obtain a refund. In this case, the trader is not issuing this paperwork.

Derbyshire Trading Standards Service wishes to advise people to be wary of anyone selling goods in this way, as legitimate companies very rarely sell mattresses in this way.

If you have any concerns or information about this matter you can call the Citizens Advice Consumer Service on 03454 04 05 06 or Derbyshire Police on 101.”

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